Frequently Asked Questions

Individual and Children's counselling is $150. Relationship and Family counselling is $220. All sessions go for 60 minutes.

Payment is typically made at the end of each session. We accept card and cash.

For Telehealth or new clients, payment may be processed in advance using the card details provided to us.

You don't need a referral to access our services. If referred by a GP, lawyer, or other professional, we may ask for their contact information to coordinate care if needed.

The Mental Health Care Plan covers psychology services, not counselling. For this reason, we are unable to accept mental health care plans.

Medicare does not offer rebates for counselling services.

When working with Toni, rebates may be available with Bupa. Contact your provider to confirm your coverage. Unfortunately, rebates are not available with HCF or Medibank.

You will be required to pay for your session in full. Upon payment, an itemized invoice will be emailed to you, which you can submit to your health fund to make a claim.

Note: Counselling and psychology differ, and not all health funds cover counselling services. Please check with your provider before booking to avoid any disappointment, as this is out of our control.

For counselling to be effective, you will need to make a commitment to our work, be open to look at what you bring into your life and relationship (both positive and negative) and commit to creating change where it is needed. If you attend counselling sporadically, you may not achieve the results you are looking for. To help to ensure your counselling journey is a successful one, it's important to attend frequently and consistently, as recommended by your counsellor. When these conditions are met, there is an excellent chance that we can not only help you get your life and relationship back on track but take you to an even stronger place.

As a leading provider in the Hills District, our services are in high demand. Usually, you should be able to make an appointment within a week or so of contacting us, but high-demand times may have a waitlist. Booking in advance is recommended. You can book in and view our availability online by clicking here.

Our centre is closed on weekends. After-hours sessions are available, but availability is limited. While we will always do our best to accommodate your preferred day and time, there may be a wait before we are able to offer you an after-hours appointment.

Counselling services are provided by appointment only. If you need urgent or crisis support, please contact Lifeline on 13 11 14 or your local acute care mental health team.

Counsellors work with individuals, couples, children, and families to help them cope with everyday stressors, relationship issues, personal or mental health challenges. Counsellors will use a range of therapeutic tools and techniques to help clients understand and explore their behaviour, experiences, thoughts, and feelings. Although there can be some crossover with counselling and psychology, working with a psychologist often also includes clinical assessment, diagnosis, and treatment of more severe mental illness.

We work with individuals, couples, children, teens, and families, including those needing support after a relationship ends.

If your relationship needs help and your partner is not willing to attend relationship counselling at this stage, you can work with us on your own. While it is ideal if both partners attend relationship counselling, it is not completely necessary. You can still achieve excellent results attending relationship counselling without your partner being present.You will learn new tools and strategies that can help your relationship. When one person makes changes, it can and does change the dynamic in the relationship.

The number of sessions needed to see change varies between each individual and couple. The unique challenges you bring into counselling will affect the number of sessions required. Some individuals and couples only require one or two sessions. Some couples have been suffering for many years with complex and intricate challenges and require more long-term relationship counselling. Regular attendance is directly related to having a positive counselling experience and achieving your therapy goals.

​

Our office is located at 3.15/20A Lexington Drive, Bella Vista, NSW 2153.

If you don't live locally or are unable to attend in person, we also offer counselling services online via Telehealth.

Confidentiality is very important to us, as it helps you feel comfortable and build trust in us and our services. We keep all shared information private and confidential, except in certain circumstances:

• Legal Requirements: If required by a court subpoena.

• Risk of Harm: If we believe you are at risk of harming yourself, someone else, or if someone is harming you.

• Written Consent: With your written permission, we can share specific information with another party, such as a doctor, psychologist, or family member.

For more details, please review our Privacy & Confidentiality Policy or reach out to our team. Your counsellor will also discuss this with you in more detail at the start of your initial session.

We require 2 business days' notice for any appointment cancellations or rescheduling. If changes are made outside of this timeframe, the full session fee will apply, regardless of the reason. Missed appointments will also incur the full fee.

For more details, please contact our team or review our Cancellation Policy.

Hills Relationship Centre offers a supportive, inclusive environment where our dedicated team is committed to providing you with the best possible counselling experience. Our policy helps to ensure a respectful, empathetic, and therapeutic experience for every client, and answer any other questions you may have. Please take a moment to review our policy.