What are your T&C's?
Cost & duration
All sessions run for 60 minutes, unless agreed on otherwise.
The costs involved are;
Individual $110.00 AUD, inclusive of GST
Couples and Families $160.00 AUD, inclusive of GST
Please note that fees are subject to change. A period of 2 weeks notice will be given to existing clients.
Payment is made at the end of each session. You can do this via cash or card.
For counselling to be effective you will need to make a commitment to our work, be open to look at what you bring into your life and relationship (both positive and negative) and a commitment to creating change where it is needed. If you attend counselling sporadically, you may not achieve the results you are looking for. It is recommended that you commit to weekly or fortnightly appointments to begin with. When these conditions are met, there is an excellent chance that we can not only help you get your life and relationships back on track but take you to an even stronger place.
All personal information gathered during the provision of the counselling service will remain confidential and secure except where:
It is subpoenaed by a court, or failure to disclose the information would place you or another person at serious and imminent risk. Your prior approval has been obtained to a) Provide a written report to another professional or agency, b) Discuss the material with another person, eg. a parent, partner or employer; or if disclosure is otherwise required or authorised by law. If you have been referred by your doctor or psychologist, we will communicate with him/her/them by email to keep him/her updated regarding your progress. We may discuss your case in supervision. All counsellors registered with The Australian Counselling Association or similar body are required to undergo supervision from time to time. This is to ensure that you, the client, are provided with counselling that meets the highest industry standards.
Counsellors working at Hills Relationship Centre cannot be your ‘friend’ on social media networks. Their privacy is equally as important as yours.
Cancellation of appointments with less than 48 hours’ notice will incur the full fee.
All cancellations should be made via text, phone call (0410 549 930) or email (firstname.lastname@example.org) Please do not use social media messages.
We require credit card details to be kept on file in case of cancellation. You will ask to fill in your credit card details before your first session. Your details will be held securely and will be destroyed when you are no longer a client of Hills Relationship Centre.
Safety, Security and Health
At no time will any inappropriate or aggressive behaviour be tolerated. We reserve the right to discontinue any appointment and/or treatment with a client where inappropriate or aggressive behaviour is being displayed.
We also reserve the right to refuse services if you present at your appointment as unwell. Please only attend your appointment if you are in good/full health. If you attend and are not well, we will not continue with your appointment that day, and you will be required to pay the full fee. We offer Zoom sessions as an alternative to attending in person, if you are not well.
Communication Between Appointments
Counselling services are provided by appointment only. If you need urgent or crisis assistance please contact Lifeline (ph 13 11 14) or your local acute care mental health team.
We are unable to provide support between sessions. If you need additional support, you can call Lifeline (ph 13 11 14) or, you can book an additional appointment with your counsellor.
Files, Report Writing and Court Attendance
By law we are required to create and keep a confidential file for each of our clients. At any stage you may request a copy of your file. If you require a copy of your file, an admin fee of $110AUD, plus 25 cents per page is payable.
If you require a report to be written, a fee of $160AUD per hour is payable. Please note that reports usually take us several hours to compile. You will be required to pay a non-refundable deposit of $480AUD.
If you require your therapist to attend court, a legal meeting or mediation with you, our hourly rate of $160AUD applies. You will also be charged for our travel time, and any miscellaneous fees we incur.
How long will I have to wait for my appointment?
Hills Relationship Centre is the leading provider of relationship counselling in the Hills District and surrounds, as such our service is in high demand. There can sometimes be a wait for appointments on certain days or times. Usually you will be able to make an appointment within a week or so of contacting us. For the high demand times, there may be a wait list. Please check our availability here.
Do you offer after hours counselling appointments?
Yes, after hours counselling appointments are available on Wednesday evenings and also on weekends.
Where is your office located?
Our office is located at 3.12, 29/31 Lexington Ave, Bella Vista, NSW. We also offer online marriage, relationship, individual and family counselling.
Do you work with individuals or only couples?
We work with individuals, couples and families. We also work with couples and individuals after their relationships have ended. If your relationship needs help and your partner is not willing to attend relationship counselling at this stage, you can work with us on your own. It is ideal if both partners attend relationship counselling, but it is not completely necessary. You can still achieve excellent results attending relationship counselling without your partner being present.
I don’t live in Sydney. Can we still work together?
Absolutely! We work with clients from all over the country via Zoom.
How many sessions will we need?
The number of sessions needed to see change varies between each individual and couple. The unique challenges you bring into counselling will affect the number of sessions required. Some individuals and couples only require one or two sessions. Some couples have been suffering for many years with complex and intricate challenges and require more long term relationship counselling. It is vitally important that you attend relationship counselling regularly. In fact, regular attendance is directly related to having a positive counselling experience and achieving your therapy goals.
Are there rebates available?
We are a private practice and there are no Medicare rebates for Counselling.
If you are in a private health fund you may be able to claim some of the cost back, if you are covered for counselling. Please note that counselling and psychology are different. You will need to check your coverage with your health fund prior to attending your first appointment with us.
My partner doesn’t want to come to relationship counselling. Should I go on my own?
If your partner does not want to come to relationship counselling, We suggest that you come on your own anyway. You will learn some new strategies that can help your relationship. When one person makes changes, it can and does change the dynamic in the relationship. .
Are you available after hours?
Counselling services are provided by appointment only and we do offer after hours appointments. If you need urgent or crisis assistance please contact Lifeline (ph 13 11 14) or your local acute care mental health team.