Question 1

Reaching Out

Accepted Answer

Getting in touch can feel like a big step. Many people aren’t quite sure what to say yet — that’s completely okay.
When you contact us, our client care team will have a short, relaxed conversation with you about what’s been going on and what you’re hoping for. You don’t need to have everything figured out. This simply helps us understand your situation and match you with a counsellor who feels like the right fit for you.
If you already know who you’d like to see, we can organise that too.
From there, we’ll guide you through the next steps so you know what to expect before your first session.

Question 2

Your First Session

Accepted Answer

Your first session is about settling in and getting a sense of how counselling works. There’s no pressure to tell your whole story straight away, and it’s completely normal not to know where to begin.
Your counsellor will gently guide the conversation, ask a few questions to understand what’s been happening, and explore what you would like to feel different in your life or relationships. You’re welcome to share as much or as little as you feel comfortable with — the pace is set together.
Many people leave their first session feeling relieved simply to have spoken openly in a space that feels calm, private, and non-judgemental.

Question 3

Ongoing Sessions

Accepted Answer

As sessions continue, the focus becomes clearer and more personal to you. Some conversations are reflective, others practical, and some may simply help you make sense of things you’ve been holding onto.
Over time, counselling may help you notice patterns, respond differently in situations, or feel more steady and understood. Your goals can shift as things evolve, and your counsellor will check in along the way to make sure the work stays relevant and helpful.
There’s no set script — the process adapts to what you need.

Question 4

Relationship Counselling

Accepted Answer

Relationship counselling focuses on helping each person feel heard and understood, rather than deciding who is right or wrong.
Some couples choose to begin together, while others prefer a session individually first. Both approaches can be helpful, and we’ll work in a way that feels comfortable for you.
Your counsellor helps slow conversations down, clarify misunderstandings, and create safer ways to communicate so that change feels possible rather than overwhelming.

Question 5

Children & Teens

Accepted Answer

Counselling with young people is adapted to their age, personality, and comfort level.
Younger children often involve parents more closely, while older children or teenagers may spend some time one-on-one with the counsellor. Sessions may include conversation, creative activities, or practical strategies to help them express feelings, build coping skills, and manage challenges.
We aim to balance a young person’s privacy with keeping parents meaningfully involved and supported.

Question 6

Family Sessions

Accepted Answer

Family sessions provide a space where each person can share their experience and feel understood. The goal is not to take sides, but to improve understanding, communication, and connection within the family.
Your counsellor will help guide conversations so everyone has space to speak and listen differently, and together you’ll work toward patterns that feel calmer and more workable at home.

Welcome to
Counselling at Hills Relationship Centre

Reaching Out

Your First Session

Ongoing Sessions

Relationship Counselling

Children & Teens

Family Sessions

New to Counselling? Here's What to Expect

Ready to Begin?

Welcome to Counselling at Hills Relationship Centre

Reaching Out

Your First Session

Ongoing Sessions

Relationship Counselling

Children & Teens

Family Sessions

New to Counselling? Here's What to Expect

Ready to Begin?

Welcome to
Counselling at Hills Relationship Centre